Refund Policy
Last updated: October 28, 2026
We want you to be happy with Xolumix. Your first month is free, so you can try it with your own sheets before you pay anything. If a paid plan isn't right for you, here's how refunds work.
14-day money-back guarantee
If you're not satisfied, you can request a full refund within 14 days of your first payment for a monthly or yearly plan. No questions asked.
For yearly plans, you can also request a full refund within 14 days of each yearly renewal.
Cancelling
You can cancel anytime, and you won't be charged again. Your plan stays active until the end of the period you already paid for. We don't offer partial refunds for unused time, except where required by law.
If you were charged by mistake or something went wrong with the service, contact us and we'll make it right.
How to ask for a refund
Use the contact bubble at the bottom of any page (choose "Billing") or email support@ximplex.app, and include the email address you used to pay. You can also contact Paddle, our payment provider, directly at paddle.net.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
When you'll see the money
Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.
Questions
Write to support@ximplex.app. We read every message.